Digital Voice Installation

[linkyyork]

Thank you once again for all the replies. The situation now is that the engineer came on Nov 13.

He had a look around and went to the master socket, but seemed to have difficulties with it.

I told him one of the sockets upstairs was live as I was using it for the internet.

He replied, we will use that one which pleased me I want to keep a socket upstairs. 

He did what he had to do, and also transferred my modem details to the new modem and as we have three phones around the house he recommended buying a new phone instead of those plug in connectors.

We had intended that anyway and so purchased a Panasonic base and two phones but prior to installation today we noticed that the lead connecting the hub to the modem on the connection leaflet  was missing. Contacted Panasonic who said that as the lead was widely available they do not supply one and advised the lead was a RJ11. Obtained said lead but it is not the one.

Contacted BT for info but the music was interrupted by a lady saying they had detected a fault on the line and that Openreach had been informed and that I should hang up.

That is the situation so far and if anyone is still awake I welcome your further advice and comments on what lead is needed.

Thank you as always.

[WSH]

The lead supplied with the Panasonic base station should work.  (That is what I’ve used for the past two years).

It should be an RJ11 plug, (at the base station end), to a standard BT phone plug, (at the BT Smart Hub end).  As has been said, the BT plug fits into a green phone socket on the back of the Smart Hub, not the old wall socket.

(RJ11 plugs can vary a bit.  In this case it’s the centre two pins that connect to the BT plug, known as a 431A plug).

[licquorice]

The socket at the rear of the hub requires a BT431 plug. Presumably the socket on the Panasonic base station is an RJ11, hence an RJ11 - BT431 lead is required. There are 2 types, straight and crossover. Although only 2 wires are required and are not polarity conscious, it refers to the pins used. Probably best to order both and return the one that doesn't work.

[linkyyork]

Thanks, yes, the BT lead has gone into the green socket; it needed more pressure than expected so we assumed it was wrong. We had actually purchased the leads from B&Q so as you say we can take one back

Now, following on from this, the Panasonic leaflet shows  what I think is called a micro filter in the line, so I assume this should be included

We can get on now installing the phones.

I think you know how grateful we are for your calm explanation's which enabled us to understand .

[linkyyork]

Thank you very much, how I managed to turn  it into a big deal, probably the fear of new things

[licquorice]

Micro filter is not required with Digital Voice.