Hi
Please can someone give me some advice. My mother is 89 and after a major bleed to the brain has an alarm pendant attached to her line. She does not have broadband and cannot afford it. I have read various press releases that the pendant wont work with the new Digital voice service. She does not have a mobile.
She would not be able to set up anything of a technical nature.
I have tried to contact BT but none of the options are applicable.
I worry that her line will be cut off and she will be without a vital service.
can anyone help please.
thank you
Solved! Go to Solution.
You need to contact BT and ensure their records are updated for your mother's age and that she uses a medical pendant and that will ensure your mother is not moved to DV until the end of the move 2025
The pendant manufacturer knows about the change and may already have a solution to change to DV
Thankyou for this. Only trouble is trying to navigate the call steering platform is a nightmare. Which option would I take?
Regards
Janet
This page should help https://www.bt.com/help/here-for-you
Hi
I have tried that but just the same old 150 number.
Use the option to register via MyBT, as shown on that page.
Thanks Keith. Will have a go
There are too many false scare stories being published. As @iniltous has said, existing landline (phone) only users are going to be the very last to be migrated.
By that time, the provision process for new phone only customers would have been well understood. Anyone now ordering a new phone only line, has to have BT supplied equipment fitted in their house, or BT have to use an interim method involving equipment in the exchange to present an analogue connection.