We had Full Fibre installed just over a month ago. The engineer simply plugged the old DECT master phone into the SH2 and left. The phone line quality was immediately awful and even worse on the extension phones. We live in a large house with thick walls and the call quality on the 3 extension phones makes them basically useless - anyway they keep cutting out.
I then managed to acquire from BT the 2 Digital Voice phones we should apparently have been given in the first place, BUT this has not solved the problem. The Smart Hub is on the landing but the phone we mainly use is in the kitchen, one floor down at the other end of the house. The DV phone in the kitchen has a recurring 2-second beep and constantly cuts out. (The one upstairs only works if you are standing right by the Smart Hub and don't move, so 'cordless' is a complete joke). I have just plugged the old DECT system back in but still could not make a call from the kitchen. The person I was speaking to complained about terrible noise on the line, and then the connection just dropped out.
Now I read that I can get a DV adapter from BT at a cost of £14.98 plus £3.49 delivery (really?!), which seems ridiculous. Will it work, or even help? Why should I pay for it, and why can't I buy it at eg. PC World or Argos?? Will I have to disconnect the old copper wiring, and if so, how? Telephone engineering was not an O level subject in my schooldays, unfortunately. We are both elderly and only agreed to have FF because we thought it was inevitable. I have complained to BT but received no response.
