Digital Voice and Reduced Broadband Speeed

[HHGTTG]

Precisely. The nonsense that is smart fridges and other kitchen paraphernalia beggars belief. Why do people complicate their lives so much? The internet goes down and bang, so does everything else. It's bad enough with DV when your landline goes off if the internet goes down or a power outage (depends on type of landline phone, I realise.

[garybs29]

Also, see here. This is the info - https://www.ispreview.co.uk/index.php/2026/05/bt-set-to-move-g-fast-uk-broadband-customers-to-sogea-...

[Nezbitten]

Just wanted to jump in and say how things were going with my "switch" to Sogfast. After i complained to BT my speed had gone from 148 to 75 the other week. I since contacted FileSanctuary and will be completing my switch on oct 20th. Not asap as i have still have one month left paying BT. They claim things will be 160 upwards. We will see. I thought well im still getting 70 i can cope for a month. Today it dropped to 7. Last week had a BT engineer come to check out things to make sure it was all good inside the home before this happened. He said 70 was right but on his system he reckoned my Halo 100 should actually support 100 and logged it that another engineer should come out. He did come and tested the pavement to the home and took the master socket off and also found no fault. After 1 hour on the phone to BT today with my speed at 7 , 30 mins into the call it magically went up to 70, the second i got off the call after the concclusion was they would send another (3rd) engineer it went straight back down to 7.  I am not wondering what the actual F is going on. 

[iniltous]

If you are now on FTTC (SoGEA) then the max is 80Mb , Halo is a benefits package , what is Halo100 is supposed to be ( Halo is either Halo 3 or Halo 3+ ( Halo 1 and Halo 2 are historic packages ) so what is Halo 100 , unless it’s a misrepresentation of FF 100 (150Mb on FTTP ) and Halo 3 or Halo3+, otherwise there is no such thing and you don’t have FTTP .

Put your address in here 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

It will show the predicted speed for your address on SoGEA , given that Gfast was only ever offered to lines short enough to be worthwhile and the GFast was an extension pod on the copper cabinet which can’t be very far from the FTTC ‘cabinet’ you must have a relatively short line so the predicted speed should be 70-80Mb ….if you have been getting that but periodically that drops to much less (7Mb) then clearly there is a fault .

[Gazzer58]

@Nezbitten   

 Just an update...... BT's  and Openreach executive complaints team are exploring options to restore my Fibre 250 service or provide FTTP.  Openreach simply followed BT's request to cancel my Fibre 250 and move me to SoGEA.

Openreach are also finding out why fibre was not installed on my side of the (narrow) street, hence hopefully they can expedite provision. While Virgin 1.1Gb fibre is currently an option, feedback from my neighbours suggest all is not well with its reliability, and Virgin don't offer an equivalent of the hybrid connect! In fact one neighbour who has the Virgin fibre, also has Starlink  for resilience, although Starlink not really an option for me as standard Starlink does not support incoming connections and it gets expensive opting for priority plan and buying "data packages"

Once I know more, I’ll post a further update. Should they come up with a solution, I'll also ask them if the solution will apply to other customers impacted by this since it must cost them £000 in calls to agents, diagnosis, engineer callouts, complaint handling, as well as potential loss of revenue.

[Nezbitten]

Good luck, switching to another company in my case , and when its connected i should have the same "old service" for cheaper. we will see

[neil_cm17]

I'd be interested to see if you get anywhere with this.  I've also been impacted by this and was migrated from GFast with a connection speed of 300Mbps to plain old VDSL with one of 75Mbps.  It looks like once you've been switched to digital voice and downgraded there is no way to switch back.  I live in a flat and there is only a remote change that we will be able to get fibre anytime soon.  I'm also thinking of launching a format complaint due to the contradictory and misleading communication.

[Nezbitten]

Cos my contract was up i was done with them to be honest. But sure ill come back here and update but it wont be till the 20th  Oct