Digital Voice - make sure to back up your Contacts regularly...

[Debbie789]

Hello,
Can I ask a daft question?  We've just renewed our contract and got a new Hub from EE - we were with BT. 

When we received our new digital phone with BT I wasn't aware you could back up our contacts for the phone so everytime the hub did a factory reset we kept loosing our numbers.  I've since found out that we can back up the contacts but I can't find out how to do it.  Our digital handset doesn't have a button called contacts, other than the little phonebook picture.   Is that the button I have to press?  as when I do there is no option there to import or export the contacts. 

I've also been onto the hub manager and I click on the phone to take me to a page where I can see the number of handsets.  but again when I click into contacts it doesn't give me an option to import or export any contacts.  

please can someone help?  as it's tedious to manually input all our contacts, over and over again.

[RJeremyB]

@Debbie789 

You need to access the advanced options in your router - the original poster on this thread lays out the process.

My previous post outlines how you can edit your contacts on a PC.

Hope this helps.

[crg511]

Interesting, my problems different but in trying to solve it I was able to EXPORT the contacts from the Contacts tab on the Hub Manager.

[Debbie789]

Unfortunately the hub I have dosent let me do that.  We'd been in contact with EE several times and finally we were told the type of hub we have that ability to back up our contacts wasn't available yet so every time our hub gets a factory reset we have to manually input all our contacts in.

I'd been into the advanced part and found the export button but it was greyed out.

Thats just one of the annoying things about EE. we have many and would not recommend them to anyone.