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Message 11 of 12

Re: Digital Voice - make sure to back up your Contacts regularly...

Hello,
Can I ask a daft question?  We've just renewed our contract and got a new Hub from EE - we were with BT. 

When we received our new digital phone with BT I wasn't aware you could back up our contacts for the phone so everytime the hub did a factory reset we kept loosing our numbers.  I've since found out that we can back up the contacts but I can't find out how to do it.  Our digital handset doesn't have a button called contacts, other than the little phonebook picture.   Is that the button I have to press?  as when I do there is no option there to import or export the contacts. 

I've also been onto the hub manager and I click on the phone to take me to a page where I can see the number of handsets.  but again when I click into contacts it doesn't give me an option to import or export any contacts.  

please can someone help?  as it's tedious to manually input all our contacts, over and over again.

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Message 12 of 12

Re: Digital Voice - make sure to back up your Contacts regularly...

@Debbie789 

You need to access the advanced options in your router - the original poster on this thread lays out the process.

My previous post outlines how you can edit your contacts on a PC.

Hope this helps.