Digital Voice not activated at same time as my upgrade to full fibre

[captain666]

After 5 changes of my appointment for my upgrade to full fibre it was installed yesterday.  My digital voice activation is still at one of the previous dates (23/12/2022).  I've been trying all day to get through on the phones to find out what's happening (one advantage of working from home).  I don't understand why the activation date wasn't changed in line with the Openreach engineers' appointments.  It had been changed the other times the appointments had been changed

[jac_95]

Hi captain666,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

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