Digital Voice not configured on Hub

[dansus]

It happened to me again when we finally moved over to FTTP after waiting 2 years, i was ready for it this time and contacted BT via the online chat, and uploaded a screenshot of the hub, and agent knew what do thankfully and reconfigured the hub remotely. Took seconds to fix. 

The installers were third party for Openreach, and had no clue what to do. I think the solution if you are moving from FTTC is to unplug the copper wire first and switchover port 4 to FTTP before activating the ONT.  

[bobbear]

Thanks for that - it was the first thing I tried this morning, but no luck. Broadband is normal. I've just tried another reboot with the Panasonic dtmf dect base unit plugged into the SH2 green telephone socket, (not a factory reset - I'm wary of doing that after reading previous posts), but it's still showing 'not configured' in the status menu and there's no dialling tone on the base unit, so I'll try the reboot again tomorrow then if no joy then into the support system I go, I suppose. Fortunately I've still got the dialling tone to go back to on the copper landline, (I would expect that to disappear once the VOIP configuration has been done). Why is all of this so difficult? Especially as half the order has been executed successfully, but the telephone order hasn't for some reason, unless I'm doing something silly...

**Update** In view of the last contribution I switched off the mains supply to both the SH2 and the ONT for 30 seconds and switched them both back on again  with the Panasonic dtmf DECT base unit plugged into the SH2 green socket and still no configuration in the SH2 status menu and no dialling tone.

[licquorice]

It's not difficult, you are just unlucky that you are the one in ten thousand that has a problem.

[bobbear]

Thank you for that consolation.... I'll try it again tomorrow, perhaps it's just that I'm the last job on today's list...

[bobbear]

Another day, another battle...

My SH2, (on full fibre 900), is still showing as 'not configured' in the 'phone section and there is no dialling tone if a 'phone is plugged into the green socket. I'm guessing that the 'third party configurer' referred to above is probably Openreach who do the configuring.

Before I get into the fray, can anyone PLEASE offer the easiest route to getting my SH2 configured for homephone? (My neighbour was another of the "one in 10,000" the other week and it took ten years off his life to get it done and I've got little enough hair left as it is.. N.B. - It's an 'existing own landline number' migration as well, BTW.

I've tried all the suggestions so far of plugging my phone into the green socket, rebooting the SH2 and also a mains reset of the SH2 and ONT together to no avail.

[licquorice]

There is absolutely nothing you can do, it requires BT to activate Digital Voice. You need to chase them.

[bobbear]

Thanks - there's no 'magic telephone number' allotted for copper-fibre migration problems, then?

[licquorice]

Not that I know of. ☹️

[bobbear]

OK, Ta.....into the fray...

[DVoid]

Hi

Sorry you're having the same issues I had more than 2 years ago with Digital Voice.

 I would agree that the only way to get it sorted is by persistence. Get hold of an adviser and insist that the hub and broadband are working properly ( if you are convinced that they are) and that the issue is one of those "rare" occasions when the configuration has to be done remotely as a specific operation since it didn't happen automatically. Have them agree that this can be done and try to extract a commitment on timing for this. Resist suggestions of an engineer visit. All that does is check your hub and broadband and delay things. Try very hard to get everything sorted in one phone call. Offers of call backs from other departments etc often never happen and you end up back at the start explaining the problem to a new adviser ( and going mad in the process ).