Wow! I thought my neighbour was exaggerating when he was almost in tears as he related the sorry tale of trying to get his 'Digital Voice' phone service activated, but now I sympathise entirely with him. I won't repeat in entirety the abysmal events to date, (it's mostly documented in the thread but the final piece of the jigsaw has just fallen into place).
I spent getting on 5 hours yesterday evening talking to an advisor to try and get my Panasonic DECT combo to work by simply plugging it into the green socket of my HH2 as I was assured it would and AI Perplexity agreed, (even though it's a fairly old unit). Remember I'd already received a text from BT a day or two before to tell me that my DV service was available for use, (ordered as a number transfer). Anyway, it wasn't working - no dial tone and a 'non configuration' indication in the HH home page phone status. We spent all of those five hours setting, resetting, factory resetting, plugging and unplugging, photographing all my kit and the rear of the home hub and uploading them to no avail. Shortly before 9pm we'd both had enough and the advisor came to the conclusion it was my phone and ordered a 'digital adaptor' for me, (I gather basically a wall mains socket 'wart' to provide power that accepts the standard phone plug and communicates over wifi with your HH2 so even the dumbest of phones can perhaps work). So, I was stuck waiting for delivery for this, but this morning I received two sheepish SMSs's from BT, (what little they do send always comes in pairs), to say "Your digital phone service is now ready for use". Without much hope I plugged my Panasonic DECT combo into the green socket and Yay! dialling tone and it's now showing configured on the HH home page. So, to echo what a previous member says, if you encounter this problem, (no dialling tone and 'Non Configured' message on the HH2 home page), THEN IT HASN'T BEEN REMOTELY CONFIGURED, (you can't do it!), and you're wasting your time as I was until the relevant team, (I'd guess Openreach but I may be wrong), configure your hub remotely as a previous member said. Unfortunately BT do not seem to have told their advisors this and it is an uphill struggle to try and convince them that a dumb customer might just be right - good luck with that! (I didn't quite make it...).
Is that the end of it? NO - the hub phone status now shows that the hub has finally been configured, but they've not transferred my home number, (as per the order), so I've now got the wrong telephone number. Aaaaaaaaargh... Oh God here we go again..... I have to agree with my neighbour - I have honestly never come across such staggering levels of incompetence, ever! BT have got to get their act together on this!
I hope all this helps others... (Print this out and give a copy to every advisor...).
