Digital Voice not free

[Steelyman58]

So I recently accepted the offer of a new contract which included full fibre guarantee and digital voice at slightly less than I was paying. Sounded good but on switchover day no digital voice was provided. I raised a complaint and was told BT will implement the digital voice switchover.  Great, but the new contract shows a one-off charge of £69.99 when the website says the new handset(s) are provided free of charge. This is all getting too difficult 😞

[jac_95]

Hi Steelyman58,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[Steelyman58]

I'm getting switched over and have a one-off fee of £69.99 for handsets!

[imjolly]

if you are moving to FTTP then phone the FTTP TEAM and they should be able to assist with charge 08005874787