Digital Voice old sockets still working

[AndyJD]

I just updated my contract with BT and as with all new contracts have been moved onto DV. I purchased a digital voice adapter as my base station is at the other end of the house to the hub. 
2 days in the phone is still plugged into the old socket and still fully working. 
Could this be a quirk on my wiring setup or just that BT haven’t actually switched it yet , there was no change to my service Halo Broadband up to 50meg, no full fibre in our area yet. 

[jac_95]

Hi AndyJD,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[Keith_Beddoe]

@AndyJD 

It may take a few days for the transfer to take place.

Be aware however, even after the transfer, there may still be dial tone on the old socket. This would not be the same phone number, and you would not be able to make or receive calls.

Once the exchange equipment is disconnected, that socket will no longer be active.

[imjolly]

@AndyJD 

Have you checked hub manager to see if you see your phone number and showing DV active

[AndyJD]

I just logged onto the hub and noticed a phone symbol with not configured next to it , presumably this means they haven’t switched the line yet ? If I click on it nothing opens.

[jac_95 · Accepted solution]

Yes if the smart hub 2 is showing the phone as not configured then the switch to Digital Voice is not yet done.

[AndyJD]

Ok so I’m now a week into a new contract and my phones still work on the old phone socket and DV still shows as not configured in my router settings.

Is this normal? 

[TimCurtis]

@AndyJD 

I needed a factory reset of the SH2 today to get DV all working and pick up the latest firmware update.

[AndyJD]

My firmware shows as 38.00.147 updated on 26th February so should be ok?

My dect phones are still working from the old socket so I’m guessing they haven’t actually switched it over yet ? 

[imjolly]

If your DV is not yet activated then phone FTTP TEAM and they should be able to help you 08005874787