Digital Voice phone failing to fully bootup, keeps retrying

[HavellN]

Hi,

as per title Digital Voice phone starts booting up, see the "BT" in the circle and the tune, but then after about a second it reboots/restarts and goes into an endless loop of this..  have tried taking batteries out and leaving for half an hour, but no difference..

any help appreciated..

[jac_95]

Hi HavellN,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[rbz5416 · Accepted solution]

Sounds like a duff battery. If you don't have rechargeable replacements you can use a set of alkaline just to prove the point. Just don't put the phone on its charging base with them fitted, this is just to test if it starts up fully.

[Keith_Beddoe]

Possibly faulty batteries which have lost their capacity.

Not sure what size the batteries are, but you can try a quick test to prove whether its the phone or the batteries, by putting ordinary alkaline batteries in it. Do not attempt to charge it, but just see if the phone carries on re-booting. If it does, then the phone is faulty.  If not, then its the rechargeable batteries that are no good.

[HavellN]

Wow, you're right - had ruled that out as it was continuing to do stuff even though it was only rebooting.. Thanks 🐵