Digital Voice phone issue

[velbee]

We've got a BT Digital Voice phone and every time you pick up the phone from the base to use it the screen goes blank, it makes a jingle sound and says 'searching for hub' 'synchronising data'. You then press a button on the phone and the sequence of blank screen repeats.

The battery is full charged.

We've reset the hub - lots of times.

Still not working.

Tried the online chat and gave up waiting 'to be connected'. Any help? 

[jac_95]

Hi velbee,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[rbz5416]

Sounds like a duff battery. If you don't have rechargeable replacements you can use a set of alkaline just to prove the point. Just don't put the phone on its charging base with them fitted, this is just to test.