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Digital Voice phones misbehaving

Both my elderly mother and I are using full fibre with Digital Voice phones. Today, when I phoned  her (a few times) I heard a message in French which seemed to be  giving a phone or code number.  Can anyone suggest what might be happening? Is there some way that either her handset or service could be accidentally switched to French language, or could the call somehow be getting routed wrongly?

Thanks for any ideas!

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Re: Digital Voice phones misbehaving

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