Digital Voice phones misbehaving

[KenGo]

Both my elderly mother and I are using full fibre with Digital Voice phones. Today, when I phoned  her (a few times) I heard a message in French which seemed to be  giving a phone or code number.  Can anyone suggest what might be happening? Is there some way that either her handset or service could be accidentally switched to French language, or could the call somehow be getting routed wrongly?

Thanks for any ideas!

[jac_95]

Hi KenGo,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.