Digital Voice

[Donnymk1]

My Full Fibre broadband installation was completed a few does ago. Broadband is working fine, digital voice is not. I can make outgoing calls but not receive incoming calls. I can still receive calls on my old copper connection thank goodness. I have looked on hub manager and it shows the phone service as registered to the network and ready to make and receive calls. I have restarted the hub with no improvement. Full fibre has been in service for seven days.

[licquorice]

Seems to be a common problem, you need to call customer services and report the fault.
0330 1234 150

[Leanne_T]

Morning @Donnymk1 

Thanks for coming to the community. 

If you give us a call as @licquorice has advised, the team will get your Digital Voice connection looked into and help get this sorted 🙂

Please let us know how you get on. 

Leanne.

[Donnymk1]

Hello Leanne. Thanks for taking an interest in my post about, cannot recieve incoming calls on my new DV full fibre connection. After a number of attempts for 150 to solve problem, was referred onto TCM team. They got the DV working, but on a temporary phone number on the 19 Feb. A order was then raised to change phone number back to original number on the 25 Feb. This did not happen.

The TCM team seem to have abandoned my DV problem.

It is now five months since I requested a full fibre connection and DV. Having this temporary number is causing welfare problems for my wife who is disabled.

Leanne I would be very grateful if you could sort this problem out.

Donny

[Leanne_T · Accepted solution]

Hi @Donnymk1 

Thanks for coming back to me. 

I have sent you a private message on the community for some extra details. If you can take a look and get back to me that would be great 🙂

Leanne.

[Donnymk1]

Many thanks Leanne, with your help in escalating the DV problem to the Executive Complaints  Team, I have my old telephone number back instead of the temporary number used to sort out the porting problem. It has been a long time from ordering my Full Fibre connection on the 6th of October, with many problems on the way, to getting a proper working DV connection.

With Thanks

DONNY