@Lila
Just to clarify the Digital Switchover to Digital based phone lines is happening in phases. The original closure date has been moved to January 2027 from December 2025 to provide vulnerable customers with care alarms/telecare devices extra time for these alarms to be upgraded and to ensure they are compatible.
To note that if you move to another provider or regrade your package the analogue phone line stop sell policies that came in from September 2023 will mean you will need to be moved to a Digital Phone line such as Digital Voice as part of the new package.
Speak to your provider about the solutions to make calls in a powercut. BT consumer have different solutions available based on the situation of the customer.
There is also another interim product coming out that's being trialed for existing customers that do not have broadband today. This product will be interim product until digital based solutions become available for them. It's expected to last up to 2030.
BT's own timeline for moving customers to Digital Voice is below
A gradual approach to switching
April 2024, BT Consumer resumed non-voluntary migrations for customers who have not used their landline in the last 12 months, who do not identify as vulnerable or have additional needs, have not contacted an Alarm Receiving Centre (ARC) in the last 24 months and live in an area where a data sharing agreement - which identifies vulnerable customers and detects alarm numbers is in place with the Local Authority or Telecare provider. Switching them to a digital landline provided over full fibre where available on an opt out basis initially.
From Summer 2024, BT Consumer will ramp-up non-voluntary migrations for customers who do not identify as vulnerable or have additional needs, in areas where data sharing agreements have been signed with the local authority or telecare provider.
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From Spring 2025, BT Consumer will contact customers who identify as vulnerable or with additional needs about the switch in areas where data sharing agreements with Local Authorities or Telecare companies are in place and in-home support for telecare users is available.
All customers will be contacted at least four weeks in advance before making the switch, to ensure they are ready to move to a digital landline. Engineering appointments will be made ahead of the switch and additional support will be provided on the day to ensure that customers are left with a working telecare device.
https://newsroom.bt.com/bt-group-refines-its-digital-switchover-programme-for-the-uks-full-fibre-fut...
