Digital voice no incoming calls

[PaulRJ]

We were switched to digital voice, but since then have no incoming calls either mobile or landlines.   I've seen lots of other similar posts on this.   Can anyone help? BT say its an open reach problem but from various threads it doesn't seem to be the case. 

[jac_95]

Hi PaulRJ,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[Manatarms84]

If your Broadband is working it has nothing to do with Openreach. 

Firstly you need to make sure you are set up for digital voice by having either a digital voice phone or if you are using your own phone it is plugged into a digital voice adapter or into the green port in the back of the HUB

If you are using a digital voice phone supplied by BT then it is going to be an issue with the settings of the digital voice service which BT need to sort

If you are using your own phone and it is plugged into the green port in the back of the HUB the same goes

If you are using a digital voice adapter then try it in the back of the HUB if it works in the HUB and not in the adapter then the solution is either to keep it there or get an adsl micro filter (you may have one lying around the house) and plug that into the top of the adapter and the phone into that

Make sure the adapter is paired and has solid green lights if you cannot manage this the adapter may need to be replaced

[imjolly]

can you make calls just not receiving calls?

[PaulRJ]

Thanks for the swift reply. Have tried both hub and adapter routes, with and without adsl, every one has the same issue ie no incoming calls but outgoing fine. So it does seem like an external BT DV issue.   

[imjolly]

you need to phone CS 03301234150 and report a phone fault

[PaulRJ]

Yes that's correct, we can make calls but can't recieve them.

[PaulRJ]

Have done this already, they say it's an open reach issue, but our  broadband is working fine.....  

[iniltous]

Nothing to do with Openreach, DV is BT’s proprietary technology and OR are not involved, this problem ( no incoming calls ) is usually ( but not exclusively ) when numbers have been ported between providers, so is there any history to the number , or has it always been a BT number and never exported to a different provider in the past .

A BT mid May offer to get this looked at for you , otherwise contact BT again and don’t get fobbed off with an excuse that it’s OR , even if it was ( and it isn’t ) , it’s not for you to chase BT supplier’s.

[PaulRJ]

Thanksfor the reply, im not sure on the full history of the number, but it has been a BT number for the last few years.