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Message 1 of 3

Digital voice phone has lost all call audio

Hi,

My Alexa digital voice phone has suddenly lost all call audio.

The handset rings and system sounds work, but when calling I can't hear them and they can't hear me even on loud speaker. This applies to all calls including voicemail etc.

I have had BT test the line, I have reset both the handset and the base. The phone reconnects to the hub after reseting without issue.

 

Any help or advice would be greatly appreciated 

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Message 2 of 3

Re: Digital voice phone has lost all call audio

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Message 3 of 3

Re: Digital voice phone has lost all call audio

Yes I have got the same problem with one of my phones

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