Digital voice phone

[Rob3rts75]

Hi bt ordered us a free digital voice phone a week and a half ago but its still not arrived and the open orders on the account are showing closed is how could I get a update on the order cheers 

[jac_95]

Hi Rob3rts75,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[Keith_Beddoe]

@Rob3rts75 

BT are no longer providing free phones.

[-Richie-]

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@Rob3rts75wrote:

Hi bt ordered us a free digital voice phone a week and a half ago but its still not arrived and the open orders on the account are showing closed is how could I get a update on the order cheers 

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Get the VOL order reference number, then go to www.bt.com/trackmyorder and enter the order reference and the postcode of the delivery address, that will show you the delivery progress.
It's not uncommon for an order to close once dispatched, so other changes if needed can be made after.

[Rob3rts75]

Cheers for the info I've found it it says order complete but not received anything 

[-Richie-]

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@Rob3rts75wrote:

Cheers for the info I've found it it says order complete but not received anything 

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MyBT might say order complete, the link I sent will have a Royal Mail/Parcelforce link, which will show where the item is or where it was dropped off.