Digital voice problem

[pc1795]

Hi.  I was converted to DV several weeks ago.  The broadband is fine, but there is no landline.  The phone is plugged into the router OK.  I registered the problem with BT and they logged it as fault.  Since then NOTHING has happened and it is impossible to get any news - they just respond that the fault has been noted.  Any thoughts?

[imjolly]

can you go to hub manager  192.168.1.254 into address bar   can you see your phone number and is DV active?

[Rach_H]

Hi @pc1795,

Welcome to the Community!

When you've called the team have they advised of what will be happening next, or a timescale?

Rach

[pc1795]

Hi again.  Sorry about the delay.  I've looked in the Hub Manager and the phone is marked as "not configured".  BT say they are "still working"  on the problem, after more than 6 weeks!  We'll see!

[pc1795]

Hi.  I've been unable to call BT, and when I go online they just say that the problem has already been reported and is active.  There has been no news at all for over 6 weeks.  Very frustrating!

[imjolly]

can you go to help at top of forum page then either raise fault or trace fault and see if you can see your fault

[pc1795]

Yes,I raised the fault on 13.Feb. A

[pc1795]

Yes.  I raised the fault with BT on 13th Feb and they logged it.  I have been tracking it and nothing has happened - it just sits there saying they're ' still working on it'.  I can't t raise it again as they say it is already logged.  I even tried to complain and got redirected to the Track fault link again.  It is also very annoying!

[imjolly]

try using the consumer email address in this link and hopefully you will get some action on your fault

https://www.bt.com/bt-plc/assets/documents/about-bt/policy-and-regulation/our-governance-and-strateg...

[pc1795]

Hi once more - just following up on my DV problem (no landline since installed, broadband OK).  I've tried everything, including a 150min(!) 'chat' with a bot.  I was told all is OK, and BT sent an email closing the fault.  Guess what - it still doesn't work!  I give up.  Thanks for your help, but this obviously can't t be fixed.