Digital voice problem

[pddco]

@Tezz  Great that’s it’s fixed.

The key fact in your original posting was that even though you had dial tone with a phone plugged straight into the hub, you couldn’t get connected.

So your bit of diagnostics - plugging a phone directly into the hub -  Always a good idea for things like this - clearly pointed to a configuration and/ or network issue. Which others here tried to get to the bottom of. And eventually BT sorted.  

And of course nothing to do with how your phone might otherwise have been connected to the hub. 

[Tezz]

Yes, it was my wifi that was not right, which was causing the problem.  I don’t fully understand this new tech.  I love the extra good quality sound I get from digital voice, as I am head/hard of hearing.  The sound quality through the old copper wires was very bad.

[Tezz]

It was the WiFi that was causing it, they told me if thats not right, it can affect the telephone, by fixing my WiFi it has fixed the problem.

[chrisjp]

".... does anybody actually wire into BB at home?"
"...the broadband is rubblish, the Wifi is rubbish and the phones didn't work. I tend to lump them altogether as the service is rubbish."

Indeed I do. I have a desktop and laptop computer in my study near my router/hub and both a connected by ethernet cable to the hub.
The quality of WiFi connections is entirely the responsibility of the homeowner and is dependent on the construction and layout of the house. The quality of the broadband connection is BT's (or other ISP's) responsibility and I must say I don't find my BT broadband service "rubbish" at all. WiFi quality wasn't good when I relied on just the hub, but improved markedly when I installed a mesh system.

[chrisjp]

"This has now been fixed by BT, they found there was a problem with my WiFi, which they fixed from there end."

BT has absolutely no control of your WiFi so they can't have fixed a problem with it. They can only fix problems with your broadband service - some they can do remotely, others require an Openreach agent to work on your local infrastructure

[Tezz]

There was a problem with my WiFi he told me, he reset my hub from his end, he did somethings, then he told me the WiFi was fixed, and they are continuing to monitor it for so many days, all my calls are going through fine from what he has done, so it has fixed it.  If it was not my WiFi and he has not fixed my WiFi, why would he lie?

[Tezz]

Just rang BT again to let them know its fixed, and he explained it was my WiFi, so thats 2 different people, that have said it was my WiFi.

[licquorice]

The only vague possibility it could be due to your WiFi is if the WiFi was interfering with the DECT signal which seems extremely unlikely.

For the final time DIGITAL VOICE DOES NOT USE WIFI.

[pddco]

Makes no sense.. The original issue was reported happening with a corded phone. The guide is misguided methinks. You’re paying for  a  Broadband Internet and Phone service from BT. Your phone service failed. And BT fixed it.

[Tezz]

FOR THE FINAL TIME, I am not still saying it uses WiFi, but 2 people from BT have confirmed that was my problem.  It’s up to you if you believe them or not, personally I do, as now they fixed my WiFi, my problem has gone, so they must know what they are doing.  I posted on here with the problem, and have posted how 2 people at BT have told me what the problem was, and how its fixed, which I am grateful to BT for fixing it.