Digital voice switch over to EE

[highnoon1966]

I have just switched over from BT to EE for my broadband/digital voice and have swapped over from BT smart hub 2 to the new EE smart hub plus. My broadband went active yesterday but my digital voice service is not working on the new hub. The BT digital voice phone is registered correctly to the hub but there is no voice service available on the hub itself. In fact if I log into my BT account the voice service is still showing as a product on the BT account even though the Broadband service is not. I restarted the hub this morning to see if that helped but it had no effect. Anybody else having the same issue?

[jac_95]

Hi highnoon1966,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.