Digital voice

[JaneSal]

I've been sent a Hub2 as part of my new contract and thought this meant I was now set up for Digital Voice and requested a phone Adapter to pair with Hub 2. The Adaptor is not paring with my Hub and I'm now thinking that I'm probably not set up for Digital Voice as I haven't received an email. Apart from receiving an email is there any other way to know whether I am set up for Digital Voice as I sometimes miss emails or they go in my Spam?  Thanks Jane

[Manatarms84 · Accepted solution]

If you are moving to digital voice it will be in your contract details.  If you have been sent an adapter then you have moved or are moving over.  It may be that your switch date isn't here yet as you should get equipment earlier than the switch.

I would contact customer service by dialing 150 from your landline and check it out

[imjolly]

does your phone work in connected to green socket on back SH2?  does your phone still work connected to phone socket on wall?

enter 192.168.1.254 into browser and check hub manager in SH2 see if you see phone number and active

[JaneSal]

No the green light flashes and the phone sound is an engaged tone. I've spoken to BT an we are not set up for Digital Voice. Thanks for your reply.

[JaneSal]

Thanks BT have confirmed we are not set up for digital voice.

[JaneSal]

I have done thanks and we are not set up on Digital Voice

[imjolly]

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@JaneSal wrote:

I have done thanks and we are not set up on Digital Voice

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that solves the problem