My father is elderly, vulnerable, fall risk, has crohn’s and an emergency pendant which he (and we) rely on.
His home phone line has a fault which means his pendant is no longer working, but he is a fall risk and we rely on it for help, he also struggles to use a mobile phone. The fault on his line has been reported to BT but they say it won’t be fixed until the end of Thursday!!! I have researched now we have a fault and realised you need a form signed by a Dr to get him registered as vulnerable with BT, which is fine but you only find that out when you have a fault on the line and is no use to me right now. We don’t live close enough to go and stay with him until the line is fixed, this situation is utterly ridiculous, he can’t be without his pendant and home alone until Thursday!!! Is there anything I can do to get it sorted quicker? I have tried calling BT but they just quote the form being filled in!
