Engaged tones on all extensions

[Keith_Beddoe]

A factory reset will not stop Internet access, it just restores it to a known state, and can even be initiated by the helpdesk.

[imjolly]

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@Jane2018 wrote:

(Yet another reason I dread Digital voice (it is so much worse or I expect it will be for me)  - I have never had a problem like this on my landline in 25 years....)

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If you continue to use your existing phones and not the new DV phones (which are no longer supplied free) then a factory reset will have no affect  on your list of. Contacts stored in your existing analogue phone.

Another problem solved

[Pinkvisla1]

Hi There im reading your post from January 2024 and im getting exactly the same problem now?

Did you get it solved

constant engaged tone when dialling out but can receive calls?

[Mike0000]

Hello

We had to email BT and they said the issue was something at their end

About two days later they resolved the problem 

They did whatever they did remotely,  no engineer came to our house 

So I would email them and hopefully they can sort it

I'm afraid I don't know what was causing it....

[Pinkvisla1]

Hi 

Do you remember was email address you used for BT customer service?

Many thanks

[Mike0000]

Sorry I can't find it

But if you Text HELP to 61998 they will get back to you to discuss your issue

Good luck!