Full Fibre installed now no telephone service or BT TV Apps

[licquorice]

The green phone socket at the rear of the hub is the same as the phone socket on the filter so not sure why your phone plug won't fit.

[Attheend]

The phone plug is much smaller than the DSL filter plug and green port receptacle. I scouted around in the garage and found an old novelty phone, removed the filter and installed the novelty phone (golf bag & clubs) and it works perfectly. The phone with the small plug is plugged into the old BT Master Socket in the computer room and fits perfectly.  It gets a dial tone but gets the squawking sound after about 6 numbers dialled and will not accept calls in.

[imjolly · Accepted solution]

if your phone works in the green socket on back of hub then DV is active and your old connection at master socket is probably disconnected

[licquorice]

So you are plugging the phone into the router socket of the filter rather than the phone socket. That in itself shouldn't be a problem but your phone plug might have non standard wiring.

No idea how your phone was working previously when plugged into your master socket.

Basically your problem is that your phone has an rj11 plug rather than a BT431 plug.

[iniltous]

As stated , you don’t need a DSL filter , the landline phone line cord plugs directly into the SH2 phone socket , when making an outgoing call you need to dial the full national number including the STD code , no short codes ….the ONT Ethernet port plugs into the 4th Ethernet socket on the SH2 and ‘full fibre mode’ needs to be set to ‘On’ in the SH2 settings .

When you have correctly connected like this , even if that means temporarily moving the router to be near the ONT , make outgoing test calls and make a call from your mobile to your landline number …..it’s impossible to know if the issues you are facing are entirely your mis operation or a mixture of your mis operation and a porting issue ( a porting issue may affect your ability to receive incoming calls from some sources ) 

[Attheend]

BT says they are sending adapters that will enable the old phones that now will not work to work on the new VOIP installation.

[Attheend]

I removed the filter which the BT engineer had put into the phone socket on the router. Then I plugged the phone into the phone socket on the router.

[Attheend]

Any mis-operation is not on my part.  Everything has been installed by BT and all I have done is try to use it.

[Attheend]

There is still a dial tone on the phone connected to the master socket though no calls can be made nor received.

[iniltous]

I find it hard to believe that the BT tech connected a DSL filter to the phone and plugged that filter into the router but whatever …..
The old master socket is redundant, it’s pointless having anything connected in there  , if  you have any wired extension sockets they too become as redundant as the master socket , unless you readjust your extension wiring ( this  is your responsibility not BT’s ) to connect the extension sockets the the router phone port .

If you asked for DV adapters then you don’t obviously need these extension sockets.

You haven’t indicated if you have connected a phone directly to the SH2 socket without a filter , and made any outgoing calls , or received any incoming calls with the phone connect correctly .