Full Fibre installed now no telephone service or BT TV Apps

[Attheend]

Yes he did. He also disposed of a lot of kit and fibre cable wrapped in cellophane in my paper recycling bin which I discovered this morning. BTW he was an Open Reach engineer. The filter was not connected to the phone but to the green phone port on the hub, and the other end was connected to an old phone extension socket on the landing as I said in a previous post. After reading some of the advice on here I removed the filter and plugged into the green phone port on the hub an old phone that hasn't been used in years. It is receiving and making calls successfully. The adapters were not requested by me but are being sent by BT who say they will enable the use of additional phones.

[iniltous]

So there is apparently no problem with making and receiving calls , so your post title is somewhat misleading, you always had a phone service , you were not correctly connected to it .

I’ve no idea why you are not using whatever phone instrument(s)  you were using previously with the old copper master socket , you simply connect it directly to the SH2 phone  port , rather than digging out some old phone to try that  , corded or cordless (DECT ) phones work with the SH2/DV , and although the SH2 has a built in DECT base station, if you had a cordless phone system, there was /is nothing stopping you connecting that DECT base station to the SH2 and using those cordless phones exactly how you did previously .

FWIW , BT and Openreach are not interchangeable terms , if the Openreach tech was less than professional that’s not really BT’s problem, although if you so desired you could ask BT to bring that unprofessional behaviour up with OR .

[Attheend]

Because the plug on the old phone would not fit into the green port on the hub. The bumf that came with the full fibre installation said not to contact Open reach but your service provider if there were problems. Ciao.

[iniltous]

The phone port on the SH2 is a standard telephone jack RJ11, so if your existing phone was capable of being connected into a standard NTE master socket or standard extension socket then it beggars belief that it wouldn’t also connect to the green RJ11 phone jack on the SH2 , FYI , if your existing phone won’t connect into the SH2 phone jack , it won’t connect into the DV ‘ adapter ’ you are being sent either …. That is  unless the SH2 had manufacturing error on the phone socket  , or it had the phone socket mashed at some point by someone forcing something into it that it was never designed to accept.

Openreach are not a customer facing organisation by design (Ofcom mandated ) so any ‘feedback’ would be via your ISP .

[Attheend]

Thank you for your advice and help. Cheers.

[licquorice]

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@iniltous wrote:

The phone port on the SH2 is a standard telephone jack RJ11

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No it isn't, it's a standard telephone jack which is a BT431. However, the OP appears to have a phone with an RJ11 plug for some reason.