Full Fibre

[deano11kv]

Callers to our number have to say their name and press the hash key even if their number is in  our phone book since ordering full fibre.

[Keith_Beddoe]

@deano11kv 

You need to enable Caller Display, on the "Manage BT Digital Voice" options. Its not enabled by default.

[deano11kv]

Thanks for the reply. This option was not showing in previous attempts to add the caller id service. It has now appeared and I have ordered it so hopefully this will solve the issue