Hands free not working

[lorraine1957]

When I press hands free the phone switches off & says it’s synchronising handset data and reverts back to handset 1 ???

any advice thanks 

[Keith_Beddoe · Accepted solution]

@lorraine1957 

Welcome to this user forum for BT Retail phone and broadband customers.

Based on what has been posted before, I would suspect faulty batteries in the handset, as switching to hands free, will use more power and the batteries cannot cope, so it resets.

[lorraine1957]

Thanks I’ve changed batteries & it works 👍👍

[DavidM]

Quick fixes are always the best fixes @lorraine1957 . Thanks for letting us know.

Cheers

David

[lorraine1957]

Now solved thanks