1,128 Views
Message 1 of 9

Handset

Go to solution

My handset says check line chord there’s no ringtone at all I’ve already knocked power off then back on 🤷‍♂️ ANY IDEAS

0 Ratings
Reply
8 REPLIES 8
1,118 Views
Message 2 of 9

Re: Handset

Go to solution

Hi @Willhillerby 

How is your phone's base unit connect to the phone line?

Have you moved to digital voice recently?

0 Ratings
Reply
1,101 Views
Message 3 of 9

Re: Handset

Go to solution
 
0 Ratings
Reply
1,094 Views
Message 4 of 9

Re: Handset

Go to solution

Not moved to digital voice. My base is connected as normal 

0 Ratings
Reply
1,090 Views
Message 5 of 9

Re: Handset

Go to solution

@Willhillerby 

Can you confirm that you are a BT Retail customer?

Have you tried a different phone in the phone socket?

0 Ratings
Reply
1,085 Views
Message 6 of 9

Re: Handset

Go to solution

I’m not a retail customer. I don’t have another phone to check system with 

0 Ratings
Reply
1,073 Views
Message 7 of 9

Re: Handset

Go to solution

Who are you with for phone/broadband? Have you recently moved to that provider?

Assuming you have also spoken to the provider to check if the phone works with their home phone service or if they have any service issues in your area.

What phone make and model do you have?

1,061 Views
Message 8 of 9

Re: Handset

Go to solution

I have a BT phone but my broadband provider is YOUFIBRE I’ll give them a ring 👍 THANKS FOR YOUR HELP 👍

0 Ratings
Reply
1,052 Views
Message 9 of 9

Re: Handset

Go to solution

@Willhillerby 

If they are a fibre only provider, they will not be providing a phone service on a phone socket.

They use VOIP (Voice Over IP)  which they call YOUPHONE.

If you have asked for this service, then they would have provided you with an adapter which connects your broadband to your phone.

You need to visit their website for full details.