Help with digital voice

[naive6]

Am a naive pensioner and confused and stressed about details and procedure of setting up smart hub2 and digital voice. Is it possible to get a bt engineer out to help, and how do I get one.  Customer services are no help and don't seem to care. They just skim over it

[Les-Gibson]

Hi.

This is a customer forum where customers help customers, if you're lucky your post may be seen by a BT employee but they are a small, very busy team so there could be a wait involved. Maybe we can help?

Go to 192.168.1.254  using your browser, is the "Phone" tile blue or grey?

[Tom20001]

I think the first step is to establish if the Smart Hub has been set up. If not be aware that this can be done anytime prior to Digital Voice activation and merely serves as a replacement for any existing router. Before installing it ask yourself are you happy to change WiFi settings on commonly used devices. 

[imjolly]

best place to start is read the FAQ which should help you

https://community.bt.com/t5/Home-phone-including-Digital/Digital-Voice-FAQs/td-p/2207485

[naive6]

Thanks. That is 1 question which I had.  Trouble is I don't have a master socket. I have a modem which has a thick Ethernet cable from it to the router.  If I set up prior to changeover date should I set up wires as at present.

[imjolly]

where is your existing phone connected

the current connection from the fibre modem to your hub will stay as is

[Les-Gibson]

If you log in to that page I posted earlier and the tile is grey then all you can do is wait for it to go blue

[-Richie-]

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@naive6wrote:

Is it possible to get a bt engineer out to help, and how do I get one.

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Yes it is possible, request what's known as a 'Home Tech Expert', there's a £40 charge but some broadband packages include 1 visit per year free of charge, worth asking when you call.