House Move - Landline and Broadband

[jillvt]

Hi

A family member is moving house, and currently has BB Fibre (Hub) and Normal Landline connected to hub (digital voice?).  Upon arranging the move been told the new location/road doesn't have the latest BT technology.  This means they have been sent a EE 4G Router with SIM Card and will not be able to have a landline or the original hub.

Is this now the correct set up as just doesn't seem right but not an expert?  Wasn't even offered Digital Voice option.

Thank you.

[jac_95]

Hi jillvt,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[licquorice]

Its possible that the new address doesn't have FTTP ( Full fibre) and the FTTC cabinet is full.

Enter the address in the checker https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome  and post a screenshot of the result.