How do I know if digital voice is activated on my line

[tmpogeorge]

I have been on full fibre for the past 2 years and have a smart hub2. I keep getting a reminder that digital voice is coming. How will I know it has come? Will it be when my phone stops working.

[licquorice]

If you have full fibre you must have Digital Voice already.

[tmpogeorge]

But my phone is still working on the old wall socket and I haven’t had any communication telling me to move it to the router. Which incidentally I can’t do because the router is remote from my phone.

[WSH · Accepted solution]

Whether you are on full fibre or part fibre, your phone number will be displayed on the management landing page of the Smart Hub 2.

If it is not ready it will say "Not configured"

[licquorice]

Weird, so you have a copper line and a fibre line?

As @WSH says, your hub will display your phone number when DV is enabled.

If you don't want to plug your phone into the hub, you can use a DV adapter which is simply a portable phone socket that just plugs into any mains socket.

[tmpogeorge]

Thank you I am shown as not configured in the hub manager. So that has answered my question. Pity the BT help line doesn’t have that information.

[iniltous]

Why didn’t you question this two years ago ? , there were occasions where the copper pair remained for the telephony service when FTTP was installed, but that was much longer ago than two years ago….what services were originally on that copper pair , telephone and broadband (with just the telephone remaining after FTTP was installed) or was it only ever a ‘phone line’ and the FTTP  was ordered as a standalone broadband service ?

There is clearly something non standard about your situation, as a migration from ADSL/VDSL only two years ago wouldn’t have kept the copper pair in use for telephony 

[licquorice]

I rather suspect the OP has FTTC rather than FTTP 

[shakey1981]

yeah same here im using the dv adapter all you need to do is put the phone in the green port id this is cover with tape just remove it and insert into there but ig you need to move the phone get the free adapter

[tmpogeorge]

I originally had a fibre to copper broadband together with my landline. This was changed in November 23 to full fibre broadband when because BT had failed to send me the smarthub2 meant that I lost my internet service for two days but my phone remained useable. When the hub arrived I just connected it to the new interface box and my PC and continued to use the phone as it was. Since then I've been receiving notifications that Digital voice is coming, no mention that its already there. In fact the engineer who fitted the fibre connection said BT would be in contact when it was ready to be changed to digital voice. Because I had a problem a couple of weeks ago I started to wonder whether my digital voice was enabled and I hadn't been told about it. Hence my question. This now raises doubt in my mind that at some stage the copper service will disapper and the first I will know about it is when my phone no longer works.