Not working

[Mands1st]

Now not working when was previously alright 

I have reset everything and also replaced batteries 

On the smart hub manager it says not activated 

the broadband is fine I have run the tests 

my phone is down as a emergency telephone number and need this working asap 

any advice please 

[licquorice]

Your only option is to call BT 
0330 1234 150

[Debbie_G]

Hi @Mands1st.

Thanks for coming to the Community and for letting us know what you've already tried.

I know it's important to have your phone working, especially if it’s an emergency contact.

As @licquorice mentioned, it would be best to speak with our team, who will be able to look into this further and help get this sorted.

Debbie

[Mands1st · Accepted solution]

Thank you the by team where really helpful it has now been sorted it had to be re-activated  there end 

[Debbie_G]

That’s great to hear, I’m glad our team were able to help and get this sorted, @Mands1st.
Thanks for coming back and letting us know.

Debbie