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yorkley
Contributor

on ‎15-08-2026 12h31

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Message 1 of 3

How to edit Call Protect blacklist and who is the account manager

My elderly neighbour has blocked a few numbers and wants them re-instated.  So I logged into their MY BT account and went to Digital Voice, products etc.
The page I ended up on had one manage button that took you through to sales ordering.
Further down the page there were 5 boxes of different options and one was call protect.
None of these boxes can be used as they all say - see your account manger.

My question is:-

1. Who is their account manger?
2. Is there any way to get to call protect management?

The BT help page was no good with broken links etc and no real help what so ever.

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imjolly
Distinguished Sage
Distinguished Sage

on ‎16-08-2026 10h08

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Message 2 of 3

Re: How to edit Call Protect blacklist and who is the account manager

your neighbour will be the account holder and someone possibly a relative has appointed themselves account manager with the account owners permission.  if you are using neighbour MYBT login then that should give access to change call protect to make changes



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yorkley
Contributor

on ‎16-08-2026 11h08

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Message 3 of 3

Re: How to edit Call Protect blacklist and who is the account manager

I am using their account to login and checked that I was logged in when the account manager stuff appeared.

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