Re: How to resolve issues with BT?

wendy8 · ‎05-07-2023

I'm looking for advice as I'm getting no where with BT. I have broadband and my phone line through BT. My broadband has been off since 28/6/23, I currently have an outgoing landline but it's not using my number, no one can phone in as BT can't inform me what number I'm now using. Where I live there is no mobile reception so with no phone, no broadband I'm feeling pretty isolated. BT has said that the problem should be resolved by the 31st July which as I work from home and need access to a computer that's really unacceptable. They have sent me a mini-hub but of course that doesn't work due to no 4G where I live.

Has anyone had issues like these and how long did they take to sort and how did you sort it? How do I know that who ever has my number isn't running up a huge phone bill that I will be responsible for? I can't go for a month with no income.

Really hope that someone can offer me some advice, thanks

imjolly · ‎05-07-2023

if landline works then dial 17070 option 2 and the number will be read out so you can take note

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wendy8 · ‎05-07-2023

Thats great, thanks

wendy8 · ‎13-07-2023

No into my third week without my landline and no broadband. Broadband online was due to be fixed according to a message I received on 11/7/23....still not working! When I track the fault on-line it says it was fixed on 8/7/23. Ahh

I guess my question is, that BT says Openreach need to sort problem, does BT actually contact Openreach and chase them up when work is not carried out? As BT seems to be useless, can I contact Openreach directly? Things are getting desperate as there is no mobile reception where I live and I need Broadband to work.

Also if I switch to a Virgin landline, will they still use Openreach services?

Keith_Beddoe · ‎13-07-2023

@wendy8

I have asked a moderator to assist with this.

JohnC2 · ‎13-07-2023

HI @wendy8 I'm sorry that you've been left without service and the expected repair is the end of the month. It sounds like it a complex external network fault as it is estimated to take so long to repair.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to see what the reason for the delay in repairing the service is for you.

cheers

John

PaddyB · ‎24-07-2023

Hi Wendy,

Thank you for getting back to me. I'm happy to hear that the connection is working well. With regards to the automatic compensation this is normally applied to the account within 30 days of the fault being fixed.

As the service is working okay, I've gone ahead and closed the case I have on your account but if you need anything else or have any question, please feel free to drop me a message.

Thanks,

Paddy

How to resolve issues with BT?