cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
4,177 Views
Message 1 of 13

I can't transfer my landline number to a new supplier

I wan't to leave BT broadband  when my contact ends in 6 days time and go to another supplier BUT I wan't to keep my landline number.

I have been told by 2 broadband firms (Vodafone & Shell)  BT have blocked it, which means I can't transfer it. By the way the landline is domestic not business & I have been with BT for 40 years (there are no outstanding bills or other debts). 

Is there anyway of unblocking my number?

 

0 Ratings
Reply
12 REPLIES 12
4,168 Views
Message 2 of 13

Re: I can't transfer my landline number to a new supplier

@Paule12345

Welcome to this user forum for BT Retail phone and broadband customers.

Do you have BT Digital Voice at the moment, or does your phone still connect to the wall socket?

There are no new provisions of the old analogue phone lines, so that may be a factor preventing your number from being ported.

 

 

0 Ratings
Reply
4,144 Views
Message 3 of 13

Re: I can't transfer my landline number to a new supplier

I am on digital voice
0 Ratings
Reply
4,131 Views
Message 4 of 13

Re: I can't transfer my landline number to a new supplier

BT can’t block a request to port a number , being on DV is that respect is irrelevant ( with the possible exception that if the DV migration was within the last few days that order may not yet be closed , in which case give it a few more days  ) but apart from that , it’s up to the new provider , if they can’t , won’t or don’t know how to request a number to be ported , that’s entirely their and your problem .

0 Ratings
Reply
4,117 Views
Message 5 of 13

Re: I can't transfer my landline number to a new supplier

@Paule12345 you haven't asked BT to cancel too have you? That's the only way I can think of it being stopped by BT action,  you need to have no open orders on the number to transfer it

0 Ratings
Reply
4,112 Views
Message 6 of 13

Re: I can't transfer my landline number to a new supplier

The person I spoke to at Vodafone said that she has had this happen on quite a few occasions when BT will NOT allow a domestic number to be transferred & she didn't think there was a way to unblock it, so she couldn't process my change to them unless I was willing to accept a new phone number. Shell (who's customer service wasn't as good as Vodafone) said the same thing.
0 Ratings
Reply
4,111 Views
Message 7 of 13

Re: I can't transfer my landline number to a new supplier

As on digital voice do you know if Vodafone or Shell can accept VOIP phone post?



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
4,091 Views
Message 8 of 13

Re: I can't transfer my landline number to a new supplier

Sorry Distinguished Sage I don't know if either of them accept VOIP
0 Ratings
Reply
4,075 Views
Message 9 of 13

Re: I can't transfer my landline number to a new supplier

It sounds more like a case of "pay peanuts & get monkeys". The fact another provider can't transfer a number following a set process is their fault & their fault only. The fact you've been told it's BT stopping it tells me all i need to know about this other provider

4,012 Views
Message 10 of 13

Re: I can't transfer my landline number to a new supplier

Given BT couldn't transfer my number to DV from Plusnet (had been a BT line for over 30 years, though the last four it was with Plusnet) this doesn't really surprise me in the slighest!

0 Ratings
Reply