At the end of last year I switched to Full Fibre and while going through all the details was advised of call charges. Engineer came and set up everything and the landline was working, then a few weeks ago my parents tried to call to get nothing. I phoned BT who advised me that with Full Fibre you get no landline and have to pay extra (at no time was I told i would lose my landline). I agreed and got 2 new shiny digital phones sent out. I called to ensure I would get my old number to be told it would not be a problem as its a BT number and has not been reallocated but that they would need to send in a request. Nearly a month later from my original request I still have a different number and have been told today that I cannot have my old number back as its been too long - yet the number is with BT and still unallocated. I have been waiting for my doctor to call as they have my old home number. I am disgusted with BT and have logged complaints for each one to not be addressed but closed out?? I want my old number back
