Incoming calls cut off after 1/2 hour

[RobbieMac]

Hi @HoodedOracle

Thanks for posting back!

I am sorry that you're still having problems with this.  I can understand the frustration due to the length of time you've had this problem.

Please send over the details and we'll help you again. See: Private messages

Thanks,

Robbie

[5progface]

I realise that this is an Old post, but please can you tell me how the problem was resolved.

Thanks.

[Katie_B]

Hi @5progface.

I'm sorry to hear you are experiencing issues with calls cutting out. 

Does this only happen with incoming OR does it occur with outgoing calls too?

I can also see you have reported this previously, what was advised by the agent?

Speak soon, 

Katie

[5progface]

This only happens on incoming calls from Australia.

Advised that it may a fault at Australian end.

My daughter in Australia reported this matter to Telstra, they could not find any fault.

The calls cut off a few seconds before and a few seconds after the 15 minute mark.

My internet speeds on upload are  between 11 to 15 Mbps.

I was hoping that after two years of this matter being reported by other users, that there was a solution available.

Thank you for your reply.

[Katie_B]

Thanks so much for getting back to me @5progface. 

It does sound like this could be a problem with the international number that is calling you. 

Does it happen with one specific number?

Has your daughter tried calling from another?

Katie

[5progface]

Thanks Katie.

My daughter uses two different mobiles to call me.

Each with it's own number.

[Katie_B]

I'm not sure what could be causing this @5progface. 

If this happens with multiple international numbers it could be worth speaking with our technical care team again who can complete a full diagnostics. 

Please keep us updated following your call. 

Katie

[5progface]

Thanks Katie,
tests were done yesterday, no fault found.

Regards,
Len.

[conrad]

Vodafone in the UK refused to acknowledge they had a problem with mobile calls terminating after 30 minutes. I'm not sure if this is still the case but a search should provide more info which may be relevant to the Australian mobiles - the provider may also be in denial.

[HoodedOracle]

I changed to digital phone. No more issues. Just if there is a powercut, no phone. So Keep mobile charged! Or pay extre for baytery backup.