Is this email genuinely from BT?

[licquorice]

There will be no visit by anyone to simply convert you to Digital Voice.

It is just a case of unplugging your phone from the current phone socket and plugging it into your Hub instead.

An engineer visit will be required if you move to full fibre however.

[ChesterDrawers]

Hello   I received the same email on 7th November regarding the imminent switch to Digital voice. Again an account number not matching mine. Postal mail was also received regarding this matter. Also when I check if digital voice is available on the post code it is.   I  have checked the track order section and its now showing a full order for Digital Voice on 15th Nov with pending dispatch of Smart hub 2 and engineer visit ( only needed for full fibre)  

    So i would suggest the email is genuine if you can see some details in  the track order section

Peter 

[Jane2018]

I have not been moved as yet. There was a BT session locally today and apparently there were queues of old people out the door ( we are "God's waiting room" where I live in outer London). I have not had that email. I am going to do nothing until forced as am dreading it all going wrong particularly such as common issues like some landlines to landline numbers and calls from abroad not getting through to my two landline numbers but perhaps I will be pleasantly surprised once we get the two new hubs ( we have old hubs) and reset them and change passwords and all the huge amounts of time we will have to make for what will probably be a worse service.

[Jellicle]

Update. We have just received a letter from BT so the email was genuine. I do think they could consider how to send out emails which don't look like spam.

I have just looked again in my orders and the migration to Digital Voice is now showing for later in January. It says that they are awaiting our equipment and then an engineer will make an appointment. 

Like you, @Jane2018 , I am apprehensive, as our very elderly, vulnerable neighbour had endless trouble and was left without a functioning phone service. Thanks to advice from this community I was able to point her daughter  to sources of help and we did what we could to support her. I'm hoping that with more experience in migrating, the process may be less hassle than she had.

Thank you all for taking the time to respond to my question.

[iniltous]

Just for clarity, the migration to DV ( digital voice ) doesn’t need an engineer visit , you just connect your phone  to the router , ( not the wall socket )  , a suitable BT SH2 router is supplied if the router  you have doesn’t have a phone port , the reason for the engineer visit  is for FTTP  , basically the opportunity is being taken to convert your existing copper line from FTTC to FTTP ( to full fibre ) , at the same time as the migration to DV . 

So , ( for arguments sake ) if your service is from a telegraph pole , a new optical cable from the pole to your house is fitted , a CSP ( external block on the wall ) and an ONT ( internal mains powered box on the inside of the house ) are fitted and the router connects to the new ONT , your phone connects to the router and the copper dropwire from the pole is removed …..this conversion to FTTP at the same time as migration to DV is a relatively new program, previously the migration to DV didn’t come with a conversion to FTTP , you remained on the FTTC connection .