Is this now a new policy?

[DorsetCustomer]

BT finally called. An engineer is coming next Monday. that will be 5 days without a landline.

[iniltous]

The weekend doesn’t count as working days , so it’s 3 days really , the target repair is 2 days so you should be eligible for a day compensation, that’s assuming it’s fixed Monday, there is always the chance it’s repaired before then (or unfortunately later than that ) ….obviously it can be stressful without service , but this is a service that costs around £1-£1.50 a day assuming broadband is also taken , more like .75p a day for a standalone phone , strange that something apparently so essential is so cheap

[DorsetCustomer]

Most days my broadband doesn't work or is so slow I can't do most of the things one should be able to do, so no I don't think it's a cheap service considering I pay for a service I do not get. My landline quality has been poor for ages, finally it got so poor (no one could hear me) I braved trying to contact BT, because I know in the past it's REALLY hard to let them know about a fault. I've spent HOURS in the past trying to get through to them.