Re: Landline Porting issues! - Page 2

imjolly · ‎13-04-2022

Are you actually porting your phone number from a previous address or are you a new customer at your new rented address with just a new connection?

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MRGreenland · ‎13-04-2022

Hi @imjolly I am an existing BT customer that moved from another address. BT assigned me a new number altogether so ordinarily it wouldn’t be a porting issue. However given that BT landlines, BT and EE mobiles (as well as Skype for business and BT smart numbers) can’t dial in, yet 02 and ‘3’ numbers can dial in. The line has been PQ and FAST tested ok by the BT engineer, so we wondered if there is a porting or transmission issue going on.

imjolly · ‎13-04-2022

@MRGreenland

If you were not retaining your existing phone number when you moved then it is not a porting issue but something wrong with the line installation/connection

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MRGreenland · ‎13-04-2022

@imjolly Thanks, I’m sure you are right but they can’t find a fault with the line! Even other BT engineers tried calling it from other BT numbers and couldn’t get through to try to help out the engineer here on site. The thinking was whether the previous user of my landline number (presumably somewhere in my exchange area) was a customer with another company or had particular restrictions on the line/number which, when it reverted to BT in order to be issued to me, was incorrectly ported or transferred over. Whatever it is the problem is still present.