I am a residential BT customer.
Then you may have been disconnected.
See http://www.bt.com/terms
6. How you can use the service
a. Each service is just for you and your household for personal use (meaning that it should not be used for any trade, business or profession). You're responsible for how each service and the loaned equipment are used.
11. When we may restrict, suspend or end a service
xii. You use a service for any trade, business or profession.
15. What we're not responsible for and limits on our liability
iii. Any loss you suffer caused by you using a service in a way that breaks the agreement.
iv. Any commercial or businesses loss.
This is just a customer to customer help forum, everyone here, including myself, are just customers.
The only BT Employees are the forum moderators.
Perhaps moving over to a BT Business account would help, as they may be able to recover your number, as they use a Cloud based phone service. You would also be entitled to compensation for any future loss of service.
The transfer would need to be arranged by the res to bus conversion team, 0800 800 152 Mon-Fri 8am-6pm.
Customers who convert their Residential account to a Business account are entitled to have the Early Termination Charges refunded, providing they've had their Business service for more than 14 days. So once your business account is active over 14 days you can request a refund of the termination charges for the residential service.
No new analogue phone lines are being provided, owing to the pending closure of the PSTN network, so all new provisions have to be VOIP. That normally involves having a new number, if your existing PSTN has been ceased.
