My disabled, elderly brother, who lives alone and cannot use a mobile has been without a functioning landline for 3 days, and BT say it won’t be fixed for another 3 days.
The contact-bt message service (ai?) promised to “take responsibility” 24 hours ago, but all I’ve heard since is an automated email restating an expected fix time of midnight on 29th, 3 days away.
How can I speak to an actual human?
