Loss of landline and problems getting this restored.
2 days ago I visited my local EE shop as my BT contract had ended and I also needed a new mobile phone. The lady there was very helpful and sorted out a new contract and I purchased a new phone. She arranged for an engineer visit as I also needed a new TV box. The engineer came and installed the TV box and new landline phones which I had purchased. He also explained that Digital Voice was not yet available to me. Everything worked perfectly for 10 days, then suddenly there was no landline connection but everything else worked OK.
I am in my 80s and have been with BT for years. My main complaint is that BT and most other large organisations offer very little assistance to elderly/vulnerable customers and it seems almost impossible to speak to a human being! I did eventually manage to report my fault online with some difficulty…. response was fault passed to engineers who will come back to me within 48 hours (can I be sure of this?!) .
I do use my landline phone in preference to my mobile as I find it easier. At the moment, I have several hospital appointments in the pipeline and really need my landline to be working.
Have others had a similar experience?
