Landline

[ThomasGladstone]

Yes I have a new Hub Router which is correctly connected. I have kept my BT Broadband. The landline cable is correctly connected.

[ThomasGladstone]

When I spoke to them they seemed vague.

[Leanne_T]

Morning @ThomasGladstone @Angelamaclaren 

If you're still experiencing the same problem with the landline today, please see our Fix landline page for ways to get in touch to get this looked into. 

Leanne. 

[WSH]

@ThomasGladstone 

“The phone is working - there is a noise when I pick up the receiver.”

I would assume someone has already mentioned this, but when Digital Voice is first turned on, they send you a message via the 1571 voicemail service.  The “noise” might be the message waiting tone?

[ThomasGladstone]

I don;t remember the 1571 message.

[imjolly]

did you dial 1571 to see if there is a message waiting?

[ThomasGladstone]

The matter appears to be resolved and I am advised that I can receive calls

[CJT80]

Glad to hear it. Have you tired calling yourself from a mobile or asked someone to call you to confirm?