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Message 11 of 54

Re: Line often engaged: BT say it's due to slow upload speed?

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Message 12 of 54

Re: Line often engaged: BT say it's due to slow upload speed?

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You can re-configure your existing extions so they work on digital voice. Just takes a small effort

https://community.bt.com/t5/Archive-Staging/Correct-way-to-enable-all-BT-sockets-after-Digital-Voice...



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Message 13 of 54

Re: Line often engaged: BT say it's due to slow upload speed?

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This is entirely your own problem, and in no way a DV ‘fault’ , you could plug your phone directly into the router it will work properly,

if you have somehow cobbled together your wired extension sockets to be connected to the router and it’s been done incorrectly that’s your issue to solve , if you don’t have wired extensions but you have requested DV adapters and where you have them located is out of range of the hub ( this would be exactly the same as regular cordless DECT phones being too far away from their basestation )  , they obviously won’t work .

If you need existing extension telephones around your property to work , and a cordless DECT phone (or DV adapter which is just a DECT adapter) won’t work because of distance, then you need to wire the extension sockets  correctly to the BT Hub ( and disconnect them from the main socket on the wall ) if this is beyond your DIY skills, then you would need to employ someone to do it for you , extension phones are not BT or Openreach’s responsibility but yours 

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Message 14 of 54

Re: Line often engaged: BT say it's due to slow upload speed?

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Not enamoured of your rude reply. The system worked absolutely fine till DV came along so why should we be penalised - financially as well as time wise - if BT suddenly forces a new system on us with little or no explanation of possible problems? All the green lights are on, therefore must be within range of the router. The extensions (to my office and bedroom) were not "cobbled together" but wired in by an ex BT engineer who runs his own business installing phone systems. A BT engineer is scheduled to call tomorrow so hopefully he will not be "talking complete and utter nonsense" as you said at the start.

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Message 15 of 54

Re: Line often engaged: BT say it's due to slow upload speed?

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It WAS total utter nonsense he told you. Digital Voice will work with a speed of far less than 1Mb/s.

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Message 16 of 54

Re: Line often engaged: BT say it's due to slow upload speed?

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@MissMoppett 

You've talked about wired extensions, DV adapters & green lights. None of this really makes sense. Have you employed someone to rewire extensions since being migrated to DV? Or are you still using the old wiring, which won't work. But then you say these phones ring.

You really need to explain exactly what phones you have & how they're connected, & to what.

But going off what you've said, I wonder if the "engaged" tone is actually the alert tone to a voicemail message on 1571?

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Message 17 of 54

Re: Line often engaged: BT say it's due to slow upload speed?

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We've changed nothing since DV was imposed on us, apart from having to buy another adapter for one of the extensions. The green lights are always on as far as I've noticed so presumably are both within range of the router. That is NOT a problem. In the last two days people have failed to connect with us - "always engaged" - sometimes for some hours at a time. The extensions were not "cobbled together" as your previous "expert" implied, but were installed by an ex BT engineer and worked perfectly for many years. Since DV descended on us I rang 150 two days ago and  a BT chap did a speed check, of which I was quite capable of doing, and told me that the problems were because the upload speed was below the "contract speed" of I think 17mps (I regularly get a bit less than 12). Broadband is not within my expertise so I had to accept his conclusion and a BT engineer is visiting here tomorrow. Seeking more info I Googled the problem and the overwhelming conclusion within the BT Community Forum here was that there was a long standing glitch in BT's adapters. Who am I to question that: I'm only the customer who pays all the bills? Your man called it utter nonsense. So perhaps we shall get another opinion tomorrow? 

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Message 18 of 54

Re: Line often engaged: BT say it's due to slow upload speed?

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Unless your wiring has been re-arranged since you were converted to Digital Voice it will not work correctly. It doesn't matter how it was done previously.

Why on earth do you still believe the total nonsense you were told regarding speed required for Digital Voice.

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Message 19 of 54

Re: Line often engaged: BT say it's due to slow upload speed?

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I don't believe anything anymore: my expertise lies in marketing not digital upload speeds. Each to their own.

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Message 20 of 54

Re: Line often engaged: BT say it's due to slow upload speed?

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Yet you refuse to believe my and others expertise 

If you are not going to listen, why post on the forum?

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