Line repair for vulnerable elderly

[Anm65]

Can anyone please please give me the number to escalate a line repair for my 94 year old father, The faulty line is linked to his personal fall alarm and it hasn’t worked since Saturday. I have been given an estimated fix date of Thursday. 

Please BT do something about this !

A

[JohnC2]

Hi @Anm65, thanks for posting and I can understand your concern that your father has no service.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to see if we can do anything to help,

Cheers

John

[RobbieMac · Accepted solution]

Hi @Anm65

Thanks for taking the time to chat with me again this afternoon.

I am sorry again for the fault on your Dad's landline.  It was a wider issue in his local exchange and everything is sorted now.  Thanks for confirming his services are back up and running again.

I'll go ahead and close this off from here as agreed but if you need help or have a question in future, you know where I am! 🙂

Have a lovely weekend,

Robbie