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Message 1 of 11

MY landline not working for 6 weeks

This has to be the worst company I have over had .6 weeks ago my phones stoped working.

so I managed to get in touch after about 4 days. A WOMAN DID A LINE TEST . She could hear the phone ringing her end , I told her it was not ringing at my end, got no help at all .I bought another sets off handsets still exactly the same I PRESUM THESE PEOPLE ARE STILL GOING TO SEND ME BILLS EVEN though my phone has not been working for 6 weeks. 

Can any one tell me a reliable company to change to.

All the best

Andy Goode

 

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Message 2 of 11

Re: MY landline not working for 6 weeks

@gothe1st 

Welcome to this customer to customer help forum for BT Residential phone and broadband customers.

The only BT employees on this forum are the moderators, who no longer have account access.

Are you still on a PSTN phone connection, where your phone plugs into a wall socket, or are you on BT Digital Voice, where you phone plugs into the green socket on the back of the BT Smart Hub 2?

No providers can  supply a PSTN line, as the network is closing down.

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Message 3 of 11

Re: MY landline not working for 6 weeks

"I got no help at all"

Find that very hard to believe, if you've tried different handsets I assume that's what you were asked to do. Have you called back since?

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Message 4 of 11

Re: MY landline not working for 6 weeks

No sure why the gender of the customer service representative needs mentioning or why you put that in capitals

….what type of service do you have , BT  broadband and BT phone , if so , is it DV ( Digital Voice ) or legacy PSTN telephony ( so basically is the phone connected to the router phone socket , or connected to the socket on the wall )  ….if BT phone only so no broadband , obviously you will be connected to the wall socket .


A line test doesn’t not consist of calling the phone number and listening to ringtone, ringing current ( that’s  what makes your phone instrument make a noise ) and ringing tone ( what the caller hears ) are not the same thing at all …..so although attempting to call you is a reasonable thing to try , it ‘proves’ little and if the line were tested , that’s a technical function, not simply a call attempt.

If you called to report a problem, then given it’s almost certainly going to be Openreach dispatched to investigate so it ridiculous to suggest BT haven’t passed the fault report on , unless of course the call went something like , your line tests ok , I get ringtone when I call your number , are you sure your phone is working correctly ( that’s a reasonable question ) , if you said my phone is fine send an engineer that’s what woukd happen , if you said let me check and I’ll get back to you , but never did call back then you never raised a fault report , you are ( obviously ) at liberty to call your provider again ( presumably that’s BT otherwise why post on here ) and report you issue again .

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Message 5 of 11

Re: MY landline not working for 6 weeks

 
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Message 6 of 11

Re: MY landline not working for 6 weeks

What is PSTN PHONE I have to plug in main phone to the bt wifi hub. its took me 0ver 6 weeks to get an engineers appointment to get my phones working I am 72 this year my wife is 81 we know more old etc than new so people like bt are still wanting my money but THEY ARE NOT GIVING THEIR CUSTOMERS ANY SERVICE. Andythegoode.I wish everyone told the truth about companies giving bad service
THE WORLD WOULD BE a better place we would all know who to choose.

Andy Goode
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Message 7 of 11

Re: MY landline not working for 6 weeks

What is the purpose of your post ?   Is it just to ‘vent’ your frustration and you don’t really want any help or guidance or you are genuinely seeking to speed up the restoration of your service…if it help you require answering simple questions is necessary, as far as asking what PSTN is , an explanation was already given ….so are you a DV customer fir telephone ( so your phone should be connected to the broadband router  ) or are you still connected via the old legacy PSTN system and you phone is connected to the socket on the wall ….the obvious next question if connected to the socket on the wall would be were you ever told that your telephone was being upgraded and you need to move the phone to the router socket from the wall socket .

FWIW , posting in CAPITALS is considered to be shouting , so why are you shouting ?

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Message 8 of 11

Re: MY landline not working for 6 weeks

Pop up a picture of the back of your router where the phone is plugged in.

Does your phone have a display and if so, what does it say? (Possibly “Line cord error”). How old is the phone, most, but not all, phones are compatible with digital voice.

if you have a mobile phone or a tablet/ipad connected to your Wi-Fi, open a browser and type 192.168.1.254 in the address bar, that will open the hub manager and the third window down should tell you if the DV is active on your router. If it is, then it’s likely your phone or the cable at fault, if it’s not then ask BT to reset the DV link, that should fix it.

 

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Message 9 of 11

Re: MY landline not working for 6 weeks

Sorry if I have defended you but would you not be screaming and shouting if you had been treated so badly by a company that would do this to you after you had been trying for weeks to get in touch with them and when you did they just fobbed me off with the operator sayin her end was ringing. Hello Said my end is not ringing, She did  not reply or send bt out to check why my phones were not working. Thats taken me 7 week to get BT Here ?????????????????

 

Hope this explains it

silly old **bleep** trying to look after himself and my agin wife.?

Andy goode

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Message 10 of 11

Re: MY landline not working for 6 weeks

Hi there  I finally got a man ho believed me and am waiting for a BT engine to come out this Wednesday to check the lines out.I Avery sorry you find this hard to believe but I can assure

you it is true  and I have even had my relatives down in Devon worrying about the wife  and

myself Have COPD My wife just came out of hospital and I have to keep in touch with doctors and nurses about her medication,

 

All the best

Andy Goode 

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