Making calls

[19towser41]

All calls from my landline result in an engaged tone including calls to my cellphone. Any ideas?

[Keith_Beddoe]

@19towser41 

Do BT Retail provide your phone service?

If they do, then dial 17070 and make sure the number that is read back to you, matches your home phone number, jus in case you have a crossed line.

[19towser41]

Thanks for suggestion, but still get engaged tone.

[Keith_Beddoe]

@19towser41 

Was the number read back to you the correct number?

Are you on BT Digital Voice?

[19towser41 · Accepted solution]

It turns out that the problem was a fault in the local exchange.